FAQ

 

What is Volume weight?

Volume weight or dimensional weight is the weight considered by airlines according to the dimensions and volume of your Parcel.

Calculation step of volume weight:

Volumetric weight = (Length*Width*Height)/5000

** All numbers should be calculated in Centimeters.

Note: Volume weight of Inbound shipments would be considered same as Above.

What is Karapost Transit time to different countires of the World?

Note: Transit time of ''documents'' is 3 business days to Most of the countries in Europe as well as Canada.

Weekend Transit time Country/Area
Friday NEXT DAY U.A.E
SAT-SUN 2-4 *Europe
SAT-SUN 3-5 U.S.A
SAT-SUN 3-5 Canada
SAT-SUN 2-5 Africa
SAT-SUN 3-5 **CIS countries
Friday 1-3 *Friday
SAT-SUN 2-4 East Asia- South Asia

* transit time to Norway is 4 to 8 working days.

** CIS: international organization, or, consisting of eleven former Soviet Republics: Armenia,Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Ukraine, and Uzbekistan.to find out More Details Please Contact us.

What should I do when I see the update of incorrect address in my tracking details?

This update means that there is been an error in the receiver’s address provided on the airway bill.

You should double check the address with the receiver and contact Karapost Tehran head office and provide the new address to the customer service.

What should I do if my shipment is "Clearance Delay"?

In any case of clearance delay update in the tracking, please contact you receiver and inform to submit the necessary needed documents to destination office to expedite the process of clearance and delivery of your shipment.